Frequently Asked Questions
How does charitable giving help my business?
Over 90% of consumers are more likely to buy from a company that supports the causes they care about. Raize helps you attract and retain customers by integrating impact into every transaction.
Why is Raize free to download?
Raize works with strategic partners like Giving Tech to provide widgets and charitable products for free with no subscription costs.
Certain Raize features such as Add on Donations and Round Up Donations have minimal processing fees attached to each donation. Please consult our FAQs and your Raize Dashboard for more detail on these fees.
Are my donations tax deductible?
Yes, all donations made to our strategic partner, Giving Tech, a registered 501(c)(3) nonprofit organization, are tax deductible to the extent permitted by law and your personal tax situation.
How can I allow my customers to choose a donation destination?
With Raize, your customers can donate to over 1.5m registered 501(c)(3) nonprofit organization, simply by activating the Raize app on your store.
How do I have donations on my site go to a single or specific group of nonprofits?
In your Dashboard, you’re able to select a single nonprofit for your customers to donate to. This will affect all active widgets on your site.
How can I access my tax receipt?
Retailer Partners will be able to access their year-end donation receipt which summaries all of their giving activity for the year through their dashboard.
What online stores are eligible?
All Shopify stores are eligible to integrate Raize to their online store. Not a Shopify customer? Contact us.
How often do donation transactions take place?
Each donation made over a Payment Cycle (typically a calendar month) will be tracked and accrued as an aggregate donation amount. At the end of a Payment Cycle, we will charge your account on file for the aggregate donation amount.
What fees are associated with Raize?
After the end of a Payment Cycle (typically a calendar month), our Retailer Partners have the choice to process donations via credit card, debit card, or ACH:
(i) credit or debit card processing fee of 2.9% + .30¢ per aggregate donation amount;
(ii) ACH payment processing cost of 0.8%, capped at $5. The ACH option will pull donations from your checking account file. For example, say your aggregate donations total $1000.00 over the Payment Cycle, you will then be charged $29.30 or $5.00 to process the aggregate donation amount to our strategic partner, Giving Tech, a registered 501(c)(3) nonprofit organization.
(iii) Certain features such as add on or round up have a $0.75 activation fee associated with them that is charged each time a customer donates through the feature. Features with activation fee will be clearly outlined in your dashboard. Learn More
What Fees affect your donation?
There is a 10% technology fee that Giving Tech pays to its service providers – this is deducted from the gross donation amount before it is paid to the charitable organization.
The Technology Fee covers the costs associated with payment processing and disbursement, staff, infrastructure, customer support, office space, and more. Learn More
Why can’t I find the nonprofit I want to support?
Our nonprofit database consists of over 1.5m good-standing 501(c)(3) nonprofit organizations in the U.S. Please notify us if a good-standing nonprofit is not listed within our database at info@joinRaize.com.
Can I donate to nonprofits outside the U.S.?
Unfortunately, we are limited to donations to U.S. registered 501(c)(3) nonprofit organizations
Where can I learn more about cause marketing compliance?
Each state holds different standards and laws for cause compliant marketing. We suggest that you research these guidelines and legalities based on where your business is located.
Still have questions? Get in touch with us here.
